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Understanding others' mental states, picking up implicit signals, adjusting your communication: empathy has become one of the most sought-after behavioural skills in management, sales and team collaboration. Discover how it is measured and developed scientifically.
Empathy is the ability to detect and interpret the emotions, needs and non-verbal signals of others in order to adapt one's communication and foster effective working relationships.
Professional empathy is neither sympathy nor emotional fusion: feeling with the other person can cloud judgement, whereas understanding their mental state allows one to adjust one's decision while keeping one's clarity. Concretely, it is the person who senses that a colleague is saying "yes" without being convinced, and who reopens the discussion rather than acting on a false agreement.
Like all Core Skills, it is not a personality trait but a trainable cognitive ability, which rests on identifiable mechanisms and expresses itself in observable professional behaviours.
What kinds of tasks: management, recruitment interviews, consultative selling, educational support, complaint handling.
In which contexts: implicit disagreement, silent disengagement, poorly stated customer need (when what matters is left unsaid).
At what level of mastery: perceiving what is not said and adjusting one's communication accordingly.
Empathy belongs to the Leadership & Collaboration family of our framework of 18 soft skills (Rising Up Core Skills).
In a demanding collaborative environment, empathy is a measurable driver of performance:
Many conflicts arise from a misunderstanding, not a genuine disagreement: empathy makes it possible to understand the other person before acting, and to avoid the false conflict that costs time and cooperation.
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In hiring, measuring empathy in advance identifies future managers able to unite teams and avoids the bias toward charismatic but poorly listening candidates.
Institutions that certify empathy strengthen the employability of their graduates in management, sales, HR and education.
This soft skill is embedded in our development paths and certifying assessments at Rising Up.
Book a demoIn organisations where cooperation and customer relations are critical, technical expertise does not guarantee that the talent will understand others before acting. The Rising Up Soft Skills Scan objectively measures the empathy of your talents to identify profiles capable of picking up others' mental states. The result: better collaboration, fewer misunderstood conflicts and stronger retention. This competency is particularly important for managers, sales professionals, HR mission leads, coaches and teachers.
CV and interview no longer suffice to distinguish real professional empathy from a polite listening posture. The Rising Up Soft Skills Scan measures empathy before the interview through several contextualised evaluation methods, and gives you actionable behavioural data. You gain an objective behavioural signal to limit the risk of a bad hire on relational roles. This competency is particularly important for managers, sales professionals, HR mission leads, coaches and teachers.
Employers in management, sales, HR and education fields expect graduates to demonstrate measurable professional empathy that a traditional curriculum rarely measures objectively. The Rising Up Soft Skills Scan measures this competency, develops your students through the Soft Skills Enrichment programme, then certifies their level at the end of the curriculum. You strengthen graduate employability. This competency is particularly important for managers, sales professionals, HR mission leads, coaches and teachers.
Through the Rising Up Soft Skills Scan, empathy is measured scientifically on a 0-100 scale, using different evaluation methods, from situational exercises to contextualized questionnaires, calibrated by our scientific team, led by Dr Nawal Abboub (PhD in cognitive science, lecturer at ENS-PSL, co-founder of Rising Up), in collaboration with researchers from the CNRS, ENS-PSL and Université Paris Cité.
Every report includes:
Rising Up is recognised as Deeptech by the European Innovation Council (EIC) since 2023.
Then, the modules of the Soft Skills Enrichment programme allow you to improve this skill through contextualized challenges, realistic simulations and reflections guided by our proprietary CoreSkills AI.
Sympathy is feeling with the other (sharing their emotion). Professional empathy is different: it consists of understanding the mental state of the other without necessarily sharing it. It is a lucid stance, not emotional fusion.
In professional contexts, empathy preserves clarity of judgement whereas sympathy can blur it. Rising Up measures empathy, not emotional contagion.
Yes, empathy is a trainable competency: repeated practice (active listening, role play, feedback) strengthens it.
Our Soft Skills Enrichment programme offers structured exercises to develop empathy at any age, with AI-based progress tracking.
Declared empathy is not measured empathy.
The Rising Up Soft Skills Scan evaluates empathy by combining situational exercises and contextualized questionnaires where the candidate must interpret mental states and adjust behaviour. It is the in-context response that is scored, never an abstract self-assessment.
Behavioural skills predict professional success, contribute to it causally, and can be developed (research by James Heckman, Nobel laureate in economics). Empathy is at the heart of modern leadership: it helps understand team needs, defuse conflicts and adjust management style to each individual.
Without empathy, a manager stays in execution mode; with empathy, they create engagement and sustainable performance.
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From recruitment At development skills, Rising Up provides reliable behavioral data to guide your HR and educational choices.
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