Emotional regulation, an essential soft skill to stay effective under pressure at work

Maintaining your inner balance in the face of conflict, pressure or unexpected events has become one of the most sought-after behavioural skills by employers. Discover how emotional regulation is measured objectively and developed scientifically.

Calm professional in a busy open-space office

What is emotional regulation?

Emotional Regulation

Emotional regulation is the ability to recognise one's own emotions and those of others, to adjust one's reactions and to maintain appropriate behaviour to preserve the quality of interactions and collective performance.

It is not about suppressing emotions or faking them: emotional regulation means recognising one's emotions, understanding their origin and choosing a behavioural response appropriate to the context, without being overwhelmed. Concretely, it is the person who, after a hurtful remark in a meeting, responds to the substance rather than to the tone, and without letting the tension contaminate the rest of the day.

Like all Core Skills, it is not a personality trait but a trainable cognitive ability, which rests on identifiable mechanisms and expresses itself in observable professional behaviours.

Where this skill plays out concretely:

What kinds of tasks: team management, negotiation, difficult customer relations, delivering unpopular decisions, arbitration.

In which contexts: understaffing, repeated urgency, latent conflict (when pressure lasts and fatigue builds up).

At what level of mastery: keeping the quality of one's decisions and relationships when tension lasts.

Emotional regulation belongs to the Leadership & Collaboration family of our framework of 18 soft skills (Rising Up Core Skills).

Why develop emotional regulation?

In a demanding professional environment, emotional regulation is a measurable driver of performance:

Pour qui?

Pour qui et dans quels contextes ?

This soft skill is embedded in our development paths and certifying assessments at Rising Up.

Book a demo
Company

In roles exposed to pressure, conflicts and difficult decisions, technical expertise does not guarantee that the talent will hold on without damaging cooperation. The Rising Up Soft Skills Scan objectively measures the emotional regulation of your talents to identify profiles capable of maintaining balance under tension. The result: fewer poorly managed conflicts, better retention and more lucid decisions under pressure. This competency is particularly important for managers, HR directors, customer account managers, doctors and teachers.

Recruiter

CV and interview no longer suffice to distinguish real emotional regulation from a circumstantial calm posture. The Rising Up Soft Skills Scan measures this competency before the interview through several contextualised evaluation methods, and gives you actionable behavioural data. You gain an objective behavioural signal to limit the risk of a bad hire on roles exposed to relational pressure. This competency is particularly important for managers, HR directors, customer account managers, doctors and teachers.

Higher education institution

Employers in management, health, education and customer relations fields expect graduates to demonstrate strong emotional regulation that a traditional curriculum rarely measures objectively. The Rising Up Soft Skills Scan measures this competency, develops your students through the Soft Skills Enrichment programme, then certifies their level at the end of the curriculum. You strengthen graduate employability. This competency is particularly important for managers, HR directors, customer account managers, doctors and teachers.

Emotional Regulation

Comment la mesurer et la développer ?

Through the Rising Up Soft Skills Scan, emotional regulation is measured scientifically on a 0-100 scale, using different evaluation methods, from situational exercises to contextualized questionnaires, calibrated by our scientific team, led by Dr Nawal Abboub (PhD in cognitive science, lecturer at ENS-PSL, co-founder of Rising Up), in collaboration with researchers from the CNRS, ENS-PSL and Université Paris Cité.

Every report includes:

  • a detailed score and its positioning against the requirements of the role
  • a contextualized behavioural analysis for each professional situation
  • personalized recommendations to progress over time

Rising Up is recognised as Deeptech by the European Innovation Council (EIC) since 2023.

Then, the modules of the Soft Skills Enrichment programme allow you to improve this skill through contextualized challenges, realistic simulations and reflections guided by our proprietary CoreSkills AI.

Develop emotional regulation
Emotional regulation transformed our team: fewer tensions in meetings, better quality decisions in tough moments, a stronger culture of cooperation.
HR Director, mid-sized services company, 800 employees (anonymised Rising Up case)
FAQ

Understanding and developing emotional regulation

What is the difference between emotional regulation and stress management?

Stress management focuses on the physiological and cognitive response to external pressure (breathing, planning, release). Emotional regulation is broader: it includes emotional awareness, evaluation and voluntary adjustment of the behavioural response, whether stress is involved or not.

In other words, stress management is a subset of emotional regulation. The latter also covers misplaced joy, implicit anger, excessive enthusiasm, and so on.

Can emotional regulation be measured objectively?

Yes, provided you measure behaviour in context rather than from a mere abstract declaration. An out-of-context self-assessment is limited by social desirability bias.

The Rising Up Soft Skills Scan evaluates emotional regulation by combining situational exercises and contextualized questionnaires, where the candidate must react to conflict, frustration or criticism. It is the in-context behaviour that is scored, never an abstract self-assessment.

How to develop emotional regulation at work?

Emotional regulation can be trained, and experimental research shows that not all strategies are equal: those that act upstream of the emotion are the most effective.

  • Reappraise the situation, reformulate what is at stake before the emotion takes hold
  • Adopt the perspective of the other, the strategy producing the clearest effects
  • Name the emotion and its trigger, in the moment it arises

Conversely, merely trying to distract one's attention is the least effective strategy.

The Soft Skills Enrichment programme delivers these levers in a structured format, with progress tracking powered by CoreSkills AI.

Why is this competency so important in business?

Behavioural skills predict professional success, contribute to it causally, and can be developed (research by James Heckman, Nobel laureate in economics).

It protects against burnout, reduces team conflicts, improves the quality of decisions under pressure and strengthens leadership. It is a pillar of wellbeing and collective performance.

Pas Sûr ?
Réserver une demo

99% de nos clients jugent THE LAB comme la meilleure platforme.

Voir tous nos cas clients
SOFT SKILLS SUITE

Make better decisions with soft skills

From recruitment At development skills, Rising Up provides reliable behavioral data to guide your HR and educational choices.

Book a demo